Lioness Recruitment – careers handled with care. A respected public sector organisation are looking for a Service Designer to drive change and enhance services to provide an outstanding customer experience. This is a hybrid role which requires three days a week on site in Kent based offices.

Your daily responsibilities be focused on service design and customer experience with an emphasis on collaboration, innovation, and aiming to optimise customer journeys and digital processes. You will work closely with team members and colleagues to improve service design and processes as well as creating and testing new approaches for services, ensuring an inclusive and exceptional customer experience.

Essential:

• Demonstrable service design experience
• Customer journey mapping
• User stories
• Relationship and change management - building and maintaining successful and engaging relationships with stakeholders in the business and IT functions and understanding challenges and priorities

Ready to take the first step to your next step? Ready to be brave? Then we’re ready to help.

Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.